BiscayTIK Foundation - FAQ Citizens

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FAQ Citizens

Frequently asked questions

How can I obtain an account and a password if I have lost all my documentation?
Contact the User Call Center by phone on 900 840 250 or by email at

How can using the address help me?

  • The "" domain name is physically located in Biscay and is governed by local legislation on data protection.
  • It is free, available also in Basque and displays no advertising.
  • Can be accessed from any browser.
  • 5GB of mailbox capacity and 2GB hard disk storage.
  • Direct contact with the Administration.
  • Easy to use from mobile phones and tablets.

Are Certification cards absolutely necessary for carrying out administrative procedures?
Some procedures do require the digital identity cards, in order to guarantee the citizen´s identity by means of any legally valid card (Identity Card, ONA, Izenpe, BizkaiBai). Citizens need to present an e-document to prove their identity just as they would do when carrying out an administrative procedure in person.

However, some administrative procedures also offer users the possibility of identifying themselves with the digital passport offered by the user credentials. The procedures requesting one kind of digital identification or another vary and depend on each individual council. This information is available on your council’s website.

How, when and where can I get help if I have a problem?
For any queries, you can phone us on 900 840 250 or send us an email at We will be glad to help you.

How can I know for sure that I am actually interacting with my council and not with a fraudulent website?
Access security of the Municipal Websites is guaranteed by the use of Extended Validation Certificates that provide additional protection to users and prove that the Website you have accessed is authentic.